Questions, answered

Everything you'd ask us.

How does delivery work?

Once your reservation is confirmed, we deliver everything to your door in Metro Atlanta and pick it back up at the end of your stay. Gear arrives clean and ready to use, so there's nothing to assemble, wash, or haul home. At partner properties, we can also have your gear set up and waiting before you arrive.

How much does delivery cost?

Delivery starts at $55 round-trip within Metro Atlanta, priced by distance, and covers both drop-off and pickup. Airport drop-off coordination is available for families flying in. This is a starting estimate — we confirm the exact delivery fee for your address and dates when we confirm your reservation, so there are no surprises.

How do you handle safety and recalls?

Every piece is inspected before each rental and screened against the manufacturer and government recall information available to us at the time — including the CPSC and NHTSA databases. Anything with an open recall or that doesn't pass inspection is pulled from rotation. No rental company can promise gear is "100% safe" or "recall-proof," and we won't claim that. What we can promise is that we check honestly and carefully before your gear goes out, and we ask families to follow each item's manufacturer instructions during use.

How is the gear cleaned?

Every piece is cleaned and inspected between families to a photo-proof standard — meaning we'd happily photograph it up close before it goes out. Fabrics are laundered, hard surfaces are sanitized, and anything that doesn't meet the bar is pulled from rotation. It arrives exactly as booked.

Are car seats really brand-new?

Yes — always. For safety, car seats are the one category we never rent used. Every car seat you reserve is brand-new, unexpired, and yours to use for the length of your rental, so you never have to wonder about its history.

What's your delivery area?

We serve families across Metro Atlanta. If you're just outside our core area, reach out with your address and dates — we'll let you know quickly whether we can reach you.

Is there a minimum rental period?

Our rates are set weekly, and a one-week rental is the minimum. Staying longer? Let us know your dates and we'll put together pricing that fits the length of your trip.

What's your cancellation policy?

Plans change — we get it. Cancel at least 48 hours before your delivery date for a full refund. Inside 48 hours, we're happy to help you reschedule whenever we can.

What about normal wear and tear?

Everyday use is completely expected and never charged for — scuffs, crumbs, and the occasional spill are just part of family life. We only follow up in the case of significant damage or loss, and we'll always talk it through with you first.

Where we deliver

Serving Metro Atlanta.

We deliver clean baby gear across the metro — and coordinate airport drop-offs for families flying in.

We're here to help

Still curious?

If your question isn't here, send us a note — a real person will get back to you.

hello@roamtots.com